Technical Support Engineer/Customer Support (Chinese)

Hyderabad, Secunderabad

IT-Software/Software Services

IT Software- Application Programming

UG - Any Graduate - Any Specialization, Graduation Not Requi

Job Description – Customer Support (Chinese)Chinese Language Expertby SumTotal Systems India Pvt. Ltd. in Hyderabad / SecunderabadExperience: 0 to 5 yrs. Posted on: 12 JulCustomer Support Engineer will play a critical role in providing assistance for SumTotal’s customer based in China. As a member of SumTotal Customer Support, engineer to provide real-time support on SumTotal Enterprise products through e-mail and phone interactions with customers and by using SumTotal's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products.Key Responsibilities• Developing a deep knowledge of SumTotal’s range of enterprise products• Communicating with customers based out at China via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations• Escalate top priority, production-critical issues to the appropriate technical staff• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.• Resolve incidents in a timely manner as per SLA’s.• Provide guidance, assistance, and mentoring support to junior team membersSalary:Not Disclosed by RecruiterIndustry:IT Software, Software ServicesFunctional Area:Application Programming, MaintenanceRole Category:Administration/ Maintenance/ Security/ DatawarehousingRole:Technical Support EngineerKeyskills:Chinese Language Expert, mandarin, chinese translatorDesired Candidate ProfileEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)Please refer to the Job description aboveCompany ProfileSumTotal Systems India Pvt. Ltd.http://www.sumtotalsystems.comEnterprise Product Development is about innovation. It s about developing solutions from a thorough understanding of customers needs and about thinking through their challenges. At SumTotal, you will be working with the brightest technological minds in a vibrant, complete product development eco-system, making it the ideal place to learn what makes software products successful. Here, we provide a world of opportunities for accomplished software engineers to make it big in this exciting world of Learning and Performance Management.We innovate, evolve and translate ideas into products. As an integral part of our global team, you will get ample opportunities to do things differently and create a profound impact. Not just on your career, but also on the Learning and Performance Management software space as well.Contact DetailsRecruiter Name:Chandan BhullarContact Company:SumTotal Systems India Pvt LtdEmail Address:chandanb@sumtotalsystems.comFor more information:

http://jobsearch.naukri.com/job-listings-Chinese-Language-Expert-SumTotal-Systems-India-Pvt-Ltd--Hyderabad-Secunderabad-0-to-5-150612003063?xz=10_3_2&xo=&xp=35&xid=134207088143435200&qp=it+software%2Cit+fresher%2Cit+hardware+networking&id=&f=-150612003063

Desired Candidate Profile Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Contact Details Recruiter Name:Chandan Bhullar Contact Company:SumTotal Systems India Pvt Ltd Email Address:chandanb@sumtotalsystems.com