Technical: Ability to work under considerable Basic PC Support,Operating System Support, MS Office, MS Outlook
Functional: Multilingual Resourcs with Proficiency in spoken & written Spanish.
Excellent Communication skills, Team Player, Interpersonal skills, Technical troubleshooting skills.
Outstanding interpersonal effectiveness; strong communication skills both verbal and written
Ability to document and drive processes around support procedures
Awareness of audit and compliance related issues and management of open corrective actions
Strong commitment to a cooperative team approach."
Customer service and technical troubleshooting.
Exceeding call quality and efficiency standards.
Adherence to Process, Policy & Procedures
Meeting and exceeding client SL
Basic: Any Graduate with good knowledge of computer hardware and software. Diploma or graduate in Spanish
Professional: Excellent Communication skills, Client facing skills, Coaching skills, Team Player, Interpersonal skills, Technical troubleshooting skills.