TEAM LEADER - BPO

Gurgaon, Chennai

IT Software/ Software Services

To ensure effective delivery of SLA as per the standard operating procedures (SOP) defined by the client, Quality & Compliance Management, people management & development




Job Profile:

Graduate in any discpline
2-3 years of team handling experience in customer service process.
(Handling escalation calls, answering agent queries etc.
)
Should have worked on an Airline DCS system for minimum 02 year. Preferably on SITA platform
Should have Knowledge of GDS/ CRS. (Reservations/ Ticketing/ Fares)
Should have knowledge of Check-In, Seat Mapping, Aircraft Configuration and other pre and post flight activities at Airportx
Should have good communication skills
Should have people and team management skills
Preferably should have prior training experience
Preferably should have knowledge of a helpdesk profile