Service Desk Associates

Responsible for providing world class service from Global Service Desk to international customers round the globe. Candidate should have atleast 2 years of experience in relevant field and have interacted with International customers over the phone Excellent written and verbal communication in context to interacting with International Customers. Assist Global Service Desk (GSD) Engineers by providing First level support. Identify and solve escalated problems related to computers, hardware, software and other related items via research, vendor and customer interaction. Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket. Provide proactive Customer and GSD Management notification of problems. Perform testing of system or application enhancements or modifications prior to the release for users.Monitor and test fixes to ensure problems have been adequately resolved Provide and participate in training required to develop and maintain skills necessary to support end-users. Access software updates, drivers, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution. Guide Juinors who are new for the process. Diploma, Graduate / Under Graduate. Basics of Networking & Server, Good communication skills. (15 years of studies recommended ) A+ Hardware and Software Certifications N+ (Network, Plus) MCP Microsoft Certified Professional)