Systematically and efficiently call on Key Accounts within location and report findings and opportunities to the Sales Manager. Pre-qualify and target Key Accounts, and develop appropriate and effective sales solicitation strategies to increase hotels market share Ensure a high level of exposure for hotel through direct sales solicitation, telephone contact and written communications Professionally conduct routine telemarketing activities to identify new accounts Conduct regular Market Surveys and Competitor Research Ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times Establish an efficient Trade File to ensure that all business booked is properly tracked Attends and contributes to all Meetings as required Ensure to provide a courteous and professional service at all times Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.