Immediate opportunity for Service Desk/Helpdesk/Customer Support

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed. Verifying the issue and categorization / prioritization of the incident Handling and managing the BMC remedy Ticketing and Monitoring tool, concept of queues, creation of ticket, modification/updating tickets, assigning tickets to various resolver groups. Exposure in handling interactions with customer directly and phone call. Act as team facilitator, to coordinate meetings with project team members. Provide technical project reports and briefings to key administrative personnel. Asset Management & Process Documentation for all desktop, servers, Laptops & Switches. Responsible for maintaining Symantec Antivirus in client side Maintaining & Managing 300 Client based desktops in remote tool like Dame Ware, MS-lync etc. Responsible for maintaining Symantec Antivirus in client side. Managed and Maintained project VPN for connecting client networks.