Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
Document accurately all internal and guest messages.
Distribute according to specified Hotel procedure.
Assist, as required calls for reservations following hotel standard.
Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Control room inventory and assign room per guest needs.
Log and inform your Team leader or Manager of any system problems.
Suggest any improvements that could be made to improve existing systems and procedures.
Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual Complete all duties, and ensure a concise hand over.
Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working
Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Team leader or Manager Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Be fully conversant with departmental fire and evacuation procedures.
Provide efficient, friendly and professional service to all guests.
Show by example when attending to guest requests.