Knoah Solutions is an award-winning Global outsourcing company - led by a U.S. based management team - that delivers the best multi-channel customer and technical support services in the industry.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational process best practices, state of the art technology and a core philosophy of flexibility and openness.
Ordering phone lines, setting up your IVR, 100% recording, building your knowledge base, performing quality analysis, providing CRM and agent performance management tools, delivering reporting/analytics and managing staffing 24/7, all included in our competitive pricing, These qualities ensure a long term, trusted and productive outsourcing relationship across all our solutions at price points the large outsourcers can’t match and the small ones can’t deliver on.
Knoah delivers a large percentage of its contact center outsourcing services out of a modern facility in Hyderabad India. With a large population of highly educated people, a well developed technology and core services infrastructure and lower costs for staff and facilities than other Indian cities, Hyderabad is the ideal place to provide high quality, high value offshore outsourcing solutions.
Additionally, Knoah has expanded its operational footprint to include a U.S. operation near Las Vegas that will support a blended onshore/offshore outsourcing model for our clients.
Knoah currently offers a wide range of contact center outsourcing solutions that can be mixed and matched to meet the unique requirements of any client and in each solution we give you much more than just agents and workstations.