Dell has served businesses, governments, large organizations and individuals in Asia-PacificJapan since the early 1990s. Dell entered Asia-Pacific Japan in select markets and began investing in regional facilities, management, service and technical personnel in 1993, with its first operations in Japan and Australia. Dell direct sales operations are currently in 13 markets in the region: Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. In addition, 38 distributors serve another 31 markets. Dell Asia-Pacific Japan has the product range and expertise to help multinational, government and corporate accounts as well as experienced individuals and small to medium businesses, implement their technology initiatives throughout the region.
Dell have more than 41,000 Services team members in approximately 90 countries, 60 technical support centers, and seven global command centers dedicated to helping customers use technology to reach their business goals. Corporate IT users say we’re number one in customer satisfaction for services that include on-site expertise, on-site response time and phone support. Forrester Research recognized our initiatives to collect, interpret and react to feedback to improve the customer experience with its Voice of the Customer Award.